This policy explains how paying, cancelling, changing plans and refunds work on AFK Live. It's part of our terms of use. The Free plan costs nothing, so it has nothing to refund.
1. How you pay
Paid plans are bought for a month or a year at a time, in advance, with a one-off UPI or card payment through our payment provider, PhonePe. Indian prices include 18% GST, and every payment gets a GST invoice in Settings > Billing.
We never charge you automatically. Nothing renews by itself: 3 days before your plan ends we remind you, and you renew by making a new payment (renewal opens 7 days before the end).
2. Cancelling
You can cancel any time in Settings > Billing. You keep your plan until the end of the period you've paid for, then your account moves to the Free plan. Your streams, files and settings are not deleted.
You can change your mind before the period ends: undo the cancellation in Settings > Billing and nothing changes.
Cancelling doesn't refund the rest of the period you've already paid for.
3. Changing plans
Upgrades (a bigger plan, or yearly instead of monthly) start straight away. The unused part of your current period is credited against the new price, worked out by the time left, and a new period starts on the day you pay. You always pay at least ₹1.
Downgrades (a smaller plan, or monthly instead of yearly) start at the end of the period you've paid for. Nothing is charged until you renew on the new plan.
4. If you don't renew
When a period ends without a renewal, you get 3 days of grace on your plan. If you still haven't paid after that, your account moves to the Free plan. Nothing is deleted, and you can upgrade again any time.
5. When we refund
Charged twice or by mistake: we refund the extra payment in full.
Paid but your plan didn't change: if money left your account but your plan wasn't applied, we either apply it or refund the payment in full, whichever you prefer.
A problem on our side stopped your streams: if an outage or fault at AFK Live stopped you streaming, tell us within 30 days and we'll refund or credit the affected time (credit is added as extra days on your plan).
Failed payments: if a payment fails, you aren't charged. If money was taken from your bank anyway, it's returned to you automatically by your bank or PhonePe, usually within 5 to 7 working days. If it hasn't come back after that, write to us and we'll chase it.
6. When we don't refund
We don't refund a period you've started just because you didn't use it, changed your mind, or cancelled partway through. We don't refund when a platform you stream to, such as YouTube, ends or limits your stream on its side, or when we stop a stream or suspend an account for breaking our terms.
7. How to ask for a refund
Write to support@afklive.in from the email on your account, or use Contact support in the app (Help > Contact support). Include your invoice number (it looks like AFK/2026-27/000042) or the payment's date and amount, and what went wrong. We reply within 2 working days.
8. How refunds are paid
Refunds go back to the UPI account or card you paid with, through PhonePe. We start an approved refund within 7 days. After that it usually reaches you within 5 to 7 working days, depending on your bank. A refund can be for the full payment or part of it. If we refund a whole period, that plan ends and your account moves to the Free plan.
Refunds include the GST you paid on the refunded amount, and we issue a credit note against your GST invoice.
9. Complaints
If you're not happy with how we handled a payment or refund, write to our grievance officer. They acknowledge complaints within 24 hours and resolve them within 15 days.